lodeconTerms of Use

We at lodecon operate an online entertainment platform available where local law permits. Our terms set out how we handle your account, deposits, withdrawals, and disputes. When you use lodecon, you agree to these conditions.

Our service is built on a simple principle: we operate fairly, we communicate clearly, and we protect your account. We do not make promises we cannot keep. We do not hide fees or delay withdrawals without reason. This page explains what we require from you and what you can expect from us.

Account opening and verification on lodecon

When you open an account on lodecon, we ask for your full name, date of birth, email, and phone number. We use this information to verify your identity and comply with local regulations. Our verification process is straightforward: you upload a photo of your ID (passport, national ID, or driver's license) and we review it within standard business hours.

We may ask for additional documents if we cannot verify your identity from the first submission. This is not a delay tactic — it is a legal requirement. Once we confirm your details, your account is active and you can deposit funds via our supported payment methods

If you have questions about what documents we accept or how long verification takes, our multilingual support team is available to help. We respond to account queries within standard service windows.

Deposits and payment methods on lodecon

We accept deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). Each payment method has its own processing window — most instant transfers complete within minutes, while bank transfers may take longer depending on your bank.

When you deposit via mobile banking or a virtual account (local payment Virtual Account), we send you a confirmation message. Keep this confirmation for your records. If a deposit does not appear in your account within the stated window, contact our support team with your transaction ID and we will investigate.

We do not charge deposit fees. Any fees charged by your bank or payment provider are their responsibility, not ours.

Withdrawals and review windows

You can withdraw funds to the same payment method you used to deposit. We process withdrawal requests during our standard business hours. Depending on your bank and the payment method, funds may take several hours to appear in your account after we approve the request.

We may review your withdrawal if it is unusually large, if your account activity looks unusual, or if we need to confirm your identity again. This review is not punishment — it is a standard security check. We will contact you if we need more information.

If your withdrawal is delayed, check your email for any messages from our support team. If you do not hear from us within the stated window, reach out to us directly.

Bonus terms and conditions

We offer welcome bonuses and promotional offers from time to time. Each offer comes with specific terms — for example, a bonus may require you to play through a certain amount before you can withdraw it. We display these terms clearly when you claim the bonus.

Bonuses are not guaranteed and may be withdrawn or changed at any time. If you have a bonus active on your account and you close your account, any unclaimed bonus is forfeited. We do not refund bonuses.

If you believe a bonus was applied incorrectly, contact our support team with details of when you claimed it and what terms you understood.

Account closure and data handling

You can close your account at any time by contacting our support team. We will process your request within standard business hours. If you have funds in your account, we will return them to your registered payment method.

After you close your account, we retain your data for the period required by law. We do not sell your data to third parties. We use your information only to process your account, verify your identity, and comply with regulations.

If you forget your password, you can reset it via the login page. We send a reset link to your registered email. If you do not receive the email, check your spam folder or contact our support team.

Dispute resolution and jurisdiction

If you have a dispute with lodecon, we ask that you contact our support team first. Most issues can be resolved quickly through direct communication. If we cannot reach agreement, we will explain our position in writing and outline your options.

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

These terms are governed by the laws of the jurisdiction in which lodecon operates. Any legal action must be brought in the courts of that jurisdiction. We reserve the right to update these terms at any time. We will notify you of material changes via email or by posting a notice on our platform.

Support and contact

Our multilingual support team is available to answer questions about your account, deposits, withdrawals, and these terms. You can reach us via email, live chat, or phone during our standard business hours. We aim to respond to all inquiries within a standard service window.

If you are in Jakarta, Surabaya, Bandung, or Medan and have local questions, our regional support staff can assist you. We also support users during major holidays like Idul Fitri and Idul Adha, though response times may be longer during peak periods.