lodecon Platform Privacy Notice

This page describes what we collect when you use lodecon and how we keep that data protected. We operate an online entertainment platform available where local law permits. Our privacy commitments are straightforward: we collect only what we need, we do not sell your information, and we give you control over your account.

When you open an account on lodecon, we ask for your full name, date of birth, email, and phone number. We use this information to verify your identity and comply with local regulations. Our verification process is straightforward: you upload a government-issued ID, and our team reviews it within standard processing windows. We do not retain your ID image longer than required by law.

Your data sits on servers managed by our infrastructure partners. Some of these servers may sit outside your jurisdiction. We use encryption in transit and at rest. We do not share your personal information with third parties except where required by law or to process your transactions—for example, when you deposit via DANA or e-wallet, we share only the minimum details needed to confirm the payment.

What we collect and why

We collect account data (name, email, phone, date of birth) to verify your identity and prevent fraud. We collect transaction data (deposits, withdrawals, game activity) to settle accounts and comply with anti-money-laundering rules. We collect device data (IP address, browser type, operating system) to detect suspicious login attempts and protect your account from unauthorised access.

We also collect behavioural data—which games you play, how long you play, which tournaments you follow (Liga 1, Piala AFF, Champions League). This helps us improve our platform and show you relevant content. We do not use this data to profile you for marketing outside lodecon.

We keep your data for as long as your account is active, plus a retention period required by local law. After that, we delete or anonymise it. If you close your account, we retain transaction records for the legally mandated period but delete personal identifiers where possible.

Cookies on lodecon help us remember your login state, language preference, and game history. We use session cookies (deleted when you close your browser) and persistent cookies (stored for up to one year). You can disable cookies in your browser settings, but some features may not work. We do not use cookies to track you across other websites.

Our lodecon data commitments

We do not sell your data. We do not share your email or phone number with advertisers. We do not use your account information to build profiles for third-party marketing. When you deposit via payment partners like GoPay, e-wallet, or mobile banking, we share only the transaction amount and confirmation—not your full profile.

Our support team can access your account to help with login issues, withdrawal delays, or game disputes. All support staff sign confidentiality agreements. If you contact us from Jakarta, Surabaya, Bandung, or Medan, our multilingual team responds within standard service windows. We keep records of support conversations for dispute resolution and quality assurance.

We operate fairly, we communicate clearly, and we protect your account. We do not make promises we cannot keep.

If we experience a data breach, we notify affected users within the timeframe required by law. We do not hide security incidents. We maintain cyber insurance and conduct regular security audits. Our infrastructure partners comply with international data protection standards.

This policy may change as we add features or respond to legal requirements. We will notify you of material changes via email or a notice on lodecon. Your continued use of the platform after such notice means you accept the updated policy. If you have questions about how we handle your data, contact our support team—they can explain our practices in detail and help you exercise your rights.